This Refund Policy applies to Parcel Map subscriptions and explains how refunds work depending on where you made your purchase.
1. Our 14-Day Refund Policy
We offer refunds within 14 days of purchase if the subscription has not been substantially used. Requests made after 14 days, or for subscriptions that have been substantially used, are reviewed on a case-by-case basis and may be declined.
2. How to Request a Refund
To request a refund, contact support at hello@parcelmap.app with your account email and order details (for example, your receipt or order number). We usually respond within a few business days. Approved refunds are returned to the original payment method.
3. App Store Purchases
Subscriptions purchased inside the iOS app are billed by Apple, and refunds for those purchases are issued by Apple, not by us. You can request a refund from Apple at reportaproblem.apple.com. We cannot issue refunds for App Store transactions ourselves, but if you contact us we will be happy to help you through the process.
4. Web Purchases
Subscriptions purchased on our website are processed by Paddle, our merchant of record. Refunds for web purchases are handled by us together with Paddle and are returned to the original payment method, typically within 5–10 business days after approval.
5. Free Trials
You will not be charged if you cancel before your free trial ends. For subscriptions billed through the App Store, cancel at least 24 hours before the trial ends. Cancelling a trial does not require a refund request. See our Pricing page for current plans and our Terms of Use for full subscription terms.
6. Your Statutory Rights
Nothing in this policy limits any rights you may have under applicable consumer protection law.